Effective Date: 2024-12-03
At Quick Trolley Online Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully for details on how we handle returns and refunds.
1. Returns
We accept returns under the following conditions:
- Items must be returned within 14 days of receipt.
- Items must be unused, in their original condition, and with all original packaging and tags intact.
- Certain items, such as perishable goods, custom orders, or intimate products, may not be eligible for returns.
To initiate a return, contact us at info@quicktrolley.lk or call 0757076272.
2. Refunds
Once we receive your returned item and inspect its condition, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to the original payment method within 7-10 business days.
- Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).
3. Exchanges
If you wish to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to stock availability and must meet the return conditions stated above.
4. Non-Returnable Items
The following items are not eligible for returns:
- Perishable goods (e.g., food items).
- Gift cards.
- Sale or clearance items.
- Personal hygiene products.
5. Damaged or Defective Items
If you receive a damaged or defective product:
- Notify us within 48 hours of delivery by email at info@quicktrolley.lk or call 0757076272.
- Provide proof of damage (e.g., photos) to expedite the process.
- We will replace the item or provide a full refund, including shipping costs.
6. Shipping Returns
You are responsible for paying shipping costs for returning items unless the return is due to our error. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Return Address:
36/151, 2nd Lane, Sumedagama, Trincomalee, Sri Lanka
7. Contact Us
If you have any questions or concerns about this policy, feel free to contact us:
Phone: 0757076272
Email: info@quicktrolley.lk